FAQ

I’m still waiting for my download link

You should get an email with your download link right after the payment. Even though this should not take more than a few minutes, please allow up to 30 minutes to complete this process. Still waiting?

  • try to refresh the inbox of your PayPal email
  • take a look into your spam folder, maybe it ended up there
  • please double-check if your payment is really complete (if you sent an eCheck or used another method than instant payment, you’ll receive your download link as soon as the payment is complete)

In case you still haven’t received email with your download link, please contact me at: glyphicons@gmail.com and do not forget to include your PayPal email and ID of the transaction, we’ll figure out what went wrong.

Is it possible to get an invoice in PDF for my order?

Of course it is! Please send me the following information at glyphicons@gmail.com, please keep it in this order:

  • Your order ID
  • Name
  • Street Address
  • City, ST ZIP Code
  • VAT No. (only if you’ve used this during checkout process)

I’ll try get back to you in next 48 hours with your invoice in PDF format.

How do I receive my updates?

You’ll get a notification email into your inbox as soon as the new version is out, you do not have to do anything extra in order to get these emails. If you want to be sure you have the latest version, simply compare files you downloaded with the current version on the web.

Does the price include VAT?

If you are outside EU or a taxpayer with a valid VAT number inside EU, the price is final. But because of EU VAT TAX law, you’ll have to pay tax in your country. No worries, the price will be calculated automatically during the checkout process.

Do you make custom icons? What is your rate?

Yes, I make custom icons - same sizes, file types and quality as regular GLYPHICONS. If you want to make a rough idea about the price and actuall time needed to create them (which may vary according to my current workload), please send me more info about custom icons you need at: glyphicons@gmail.com.

Does the license allow me to use them in HTML themes?

This is explicitly prohibited in the license text. You can’t use icons in any items intended for multiple re-selling or bundle them within your product as a value or as a source of icons.

Of course it is ok to use them on your website, regular custom work for your clients, as a fix part of the user interface or use them in printed materials. If you still have any questions and need clarify this in more detail, please contact me at: glyphicons@gmail.com

Is there any other payment option besides PayPal?

Right now, PayPal is the only payment method. I'm using PayPal as a default payment method, because it's secure and quick. You'll get your icons in a moment after your payment and you can even use your credit card without having any PayPal account at all.

Where are PRO, ALL and FREE versions?

Each icon set is now a standalone product, has its own page, own updates history and own price. If you bought PRO version in a past, you will get your udpates on all previously bought sets on your email exactly as always - you may read more about it on a blog. If you didn’t get your update or can't find your order ID, please use this link and log in and recover your account.

Who’s behind GLYPHICONS?

GLYPHICONS were created by Jan Kovařík in late 2010 and have been continuously developed and improved till today. But the whole project isn’t reliant explicitly on one person alone, as I’m just a designer, I’m hiring friends to take care of the website and to handle all the technicalities beyond my knowledge.

Do you have any other questions?

If you didn't find the answer on your question, please contact me glyphicons@gmail.com and I‘ll get back to you.